Komunikasi Manajemen Krisis Dalam Penyusunan Daftar Pemilih Pemilu Tahun 2024

Abstract

One of the most crucial stages in the general elections to be held in 2024 is the stage of compiling
and establishing the voter list, this stage has a fairly complicated and complex problems. The stages of
compiling the voter list require cooperation and support from various stakeholders in order to create
accurate and quality voter list data. Because the voter list is dynamic. In the process of preparing voter
lists, there are two basic things that must be understood related to population data when viewed from
their position, namely there are data owners and data users. Who owns the data, of course, the
government, in this case the Ministry of Home Affairs, while the KPU is only a data user who does not
have access or authority to change it directly if problems are found regarding the data received.
Problems that have the potential to become a source of crisis in the preparation of voter lists include the
problem of duplicating population data, the still recording of data on people who have died, and so on.
So to explore KPU crisis management communication strategies in compiling the 2024 election voter list,
in this study the researchers used a qualitative methodology with a case study method. In this study it was
found that the crisis communication strategy implemented by the KPU was more towards deminish and
bolstering strategies based on the Situational Crisis Communication (SCCT) theory. This strategy
provides a symbolic representation of an organization's historical performance and a relationshipbuilding
approach by bringing together the concepts of rhetoric, impression management, and image
restoration to help predict how stakeholders will react to crisis.