Optimalisasi Operasional Layanan dan Integrasi Sistem pada Arsitektur Perusahaan PT X melalui Penerapan TOGAF ADM

Laurence Benedicta; Manda Aprikasari; Agus Dendi Rachmatsyah; Wahyu Tisno Atmojo

doi:10.37817/ikraith-informatika.v9i2.4390

Laurence Benedicta Universitas Pradita, Tangerang
Manda Aprikasari Universitas Pradita, Tangerang
Agus Dendi Rachmatsyah Institut Sains dan Bisnis Atma Luhur, Kep. Bangka Belitung
Wahyu Tisno Atmojo Universitas Pradita, Tangerang

DOI: https://doi.org/10.37817/ikraith-informatika.v9i2.4390

Keywords: Service Operational, TOGAF ADM, Integrated System, Enterprise Architecture

Abstract

This research discusses the application of the TOGAF ADM method in modelling X Ltd,
which operates in the field of printing and book publishing services. X Ltd faces
operational challenges that are still manual and not fully integrated with the system so
that the service operational process becomes ineffective in terms of time. This research
aims to design an integrated architecture, including business process architecture,
application and data architecture, and technology architecture. The research method uses
a qualitative approach by conducting interviews with two sources from X Ltd to analyze
current operations. The results show that TOGAF ADM can help X Ltd Optimizes its
operational system, accelerates data management, publishing books, and improving
customer service, and facilitating adaptation to changes through new system architecture
modelling.